Terms of service

Terms and conditions of the online store

§ 1 General Provisions;

1. The online store, operating under the address greenwallbox.pl, is operated by Green Wallbox Sp. z o.o. with its registered seat in Cracow, registered in the National Court Register by the District Court in Kielce, X Economic Department of the National Court Register under the KRS number 0000739964, with the share capital of PLN 10,000, NIP 9592010823, REGON 380737980.

2. The Seller operates the Store in accordance with the Regulations and the provisions of generally applicable law.

3. The Seller shall make these Regulations available on the Store's website and may make them available in the Customer Account or include them as an attachment to e-mails containing statements of acceptance of Customers' offers.

4. Customers may at any time: access the Terms and Conditions, record them, obtain and reproduce them by printing or saving them on a data carrier.

§ 2 Definitions;

1. Customer - any entity making purchases through the Store.

2. Account - a panel that allows managing the Customer's orders through the Store, subject to registration and login

3. Consumer - a customer who is a natural person concluding a contract with the Seller through the Store, for purposes not related to commercial, business, craft or freelance activities

4. Shopping cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is possible to determine and modify the Order data, in particular the quantity of products

5. Parcel machine - a 24/7 self-packing device,

6. Carrier - an entity, providing delivery services of Goods in cooperation with the Seller.

7. Seller - Green Wallbox Sp. z o.o. with its registered seat in Cracow at Limanowskiego 3/24, 30-551, registered in the National Court Register by the District Court in Kielce, X Economic Department of the National Court Register under the KRS number 0000739964, with the share capital of 10000 PLN, NIP 9592010823, REGON 380737980

8. Store - an organized sales system operated by the Seller at the web address greenwallbox.com

9. Regulations - these contractual terms and conditions, the subject of which is the provision of services electronically, by the Seller to customers, through the Store, including the conclusion of sales contracts,

10. Contract of sale - a contract under which the Seller transfers or undertakes to transfer ownership of the goods to the Customer and deliver them, and the consumer pays or undertakes to pay their price. The contract of sale is concluded at a distance within the Store, without the simultaneous physical presence of the parties, with the exclusive use of means of distance communication up to and including the conclusion of the contract;

11. Service - means the service presented by the Seller through the Store's Website

12. Goods - a tangible movable item presented by the Seller for Sale in the store .

13. Order - a declaration of will of the Customer submitted via the Order Form and aimed directly at concluding a Contract for Sale of Goods with the Seller.

14. Order Form - a form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the  Sales Agreement, including the method of delivery and payment.

§ 3 Contact information;

1. The seller's mailing address: 3/24 Limanowskiego St., 30-551 Krakow.

2. Return address: ul. Przemysłowa 6c, 26-050 Zagnańsk

3. Seller's e-mail address: info@greenwallbox.com

4. Vendor's phone number: 500675768

5. Seller's bank account number

EUR: PL37 1140 2004 0000 3712 1235 6764 [mbank].

BIC: BREXPLPWMBK

§ 4 General Information;

1. In order to use the Store, it is necessary for the Customer to have:

a) a terminal device with access to the Internet and a web browser of any type

b) active electronic mail (e-mail) account,

c) cookies enabled,,

2. The use of the Store may involve the Customer incurring charges for Internet access and data transmission, to the extent established by agreement with the telecommunications operator whose services the Customer uses.

3. The Seller shall be liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur

4. The seller is not responsible for:

a) interruptions in the proper functioning of the Store and improper performance of the contract, caused by force majeure, in relation to Customers who are not Consumers,

b) interruptions in the proper functioning of the Store and improper performance of sales contracts for non-consumer customers, caused by technical operations or a cause attributable to the entities through which the Seller performs the sales contract.

5. The prices given in the Store are given in EURO and are gross prices (including VAT).

6. Prices appearing on the store's website, as well as descriptions of goods are only commercial information, and not an offer within the meaning of civil law. They become binding - for the purpose of concluding a specific contract - only upon confirmation of acceptance of the order for execution by the Seller.

7. The final (final) amount to be paid by the Customer consists of the price for the Goods and the cost of delivery (including charges for transportation, delivery and postal services), of which the Customer is informed on the pages of the Store during the placement of the Order, including at the moment of expressing the will to be bound by the contract of sale

8. The Seller reserves the right to change the prices of goods presented on the Store's website, post information about new goods, or make changes to them.

9. The Seller reserves the right to conduct promotional campaigns, consisting, in particular, in reducing the price of the Goods or the cost of delivery until a certain date or exhaustion of the stock of Goods subject to promotion.

10. The Seller declares that the goods sold through the Store have all the approvals or certificates required by the law of the European Union.

§ 5 Orders;

1. The customer can place orders in the Store 7 days a week, 24 hours a day

2. Orders for goods can be placed through the order form. After completing the list of Goods with the help of the Cart, the Customer has the opportunity to process the order.

A. using the Customer Account,

B. Bypassing the use of the Customer Account.

3. In the order form, the customer enters or selects:

A. ordering party data,

B. type of purchase document.

C. delivery information, including the method and address to which the goods are to be delivered,

D. payment method.

4. Before submitting the order form, by checking the appropriate checkbox, the customer declares that he has read the Terms and Conditions and accepts its provisions.

5. Placement of an order is preceded by receipt by the customer of information on the total price for the order, including taxes and related costs, in particular delivery and payment costs.

6. Placing an order may be done by clicking on the "Order and Pay" button or an identical one, and is equivalent to submitting to the Seller an offer by the Customer to conclude a contract of sale of the Goods included in the order.

7. The order placed may be changed by the Customer until the Seller receives information about the shipment of the Goods, which may, however, result in a change in the delivery date.

8. Changes to the order may include its cancellation, cancellation in part, expansion with additional Goods, change of delivery address.

9. The seller immediately informs the customer that the order cannot be accepted:

A. By rejecting the bid in the unfeasible part, or

B. proposing a later date for completion of all or part of the order.

10. Acceptance of the Customer's offer made by the Seller subject to the change referred to in the paragraph above shall be deemed a new offer, requiring acceptance by the Customer in order to conclude the Sales Agreement.

11. Confirmation of order acceptance by the Seller is made by sending an immediate e-mail message. This message contains the data necessary to complete the order.

§ 6 Sales Agreement;

1. After the Order is placed, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Client a relevant e-mail message to the Client's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.

2. By entering into a contract of sale, the Seller undertakes to deliver the Goods to the Customer without defects.

3. The Goods will be shipped by the Seller on the date indicated in their description (subject to paragraphs 4 and 5 of this paragraph), in the manner selected by the Customer when placing the Order.

4. When ordering Goods with different delivery dates, the delivery date is the longest date given.

5. In the case of an order for goods with different delivery times, the Customer has the option to request delivery of the Goods in parts or delivery of all the Goods once the entire order is completed.

6. The beginning of the period for delivery of the Product to the Customer is calculated as follows:

A. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

B. If the Customer chooses cash on delivery payment method - from the date of conclusion of the Sales Agreement,

7. Delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product delivery costs (including transportation, delivery and postal service fees) are indicated to the Customer on the pages of the Online Store under the "Delivery Costs" tab and during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.

8. Confirmation of the release of the Goods to the Carrier for delivery, can be made by sending an e-mail to the Customer's e-mail address.

9. Delivery is made by Carrier or parcel dispenser in European Union countries.

10. The danger of accidental loss of or damage to the item passes to the Consumer at the time of its release to the Consumer.

11. It is recommended that the Goods be examined by the Customer in the presence of the Carrier. If the Goods are found to be damaged, the Customer has the right to request a proper protocol.

§ 7 Payment;

1. The payment value of the Sales contract is determined by the prices listed in the description of the Goods on the Store's website at the time of ordering the Goods.

2. The Seller allows the following methods of payment for the provided Sales Services:

A. cash on delivery on delivery from the Carrier,

B. by traditional bank transfer to the Seller's bank account

C. electronic payment

D. payment by credit card.

3. If the customer chooses:

A. payment by bank transfer, electronic payment or payment card, the Customer is obliged to make payment within 5 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.

B. cash-on-delivery payment on delivery, the customer is obliged to make payment on delivery of the shipment

4. The customer may request to receive an invoice.

5. Refund of payments by the Seller shall be made immediately, no later than 14 days from the date of the cause, in the case of:

A. Consumer's withdrawal from the contract,

B. cancellation by the Customer of an order or part of an order paid for in advance,

C. recognition by the Seller of the claim covered by the complaint in whole or in part, based on generally applicable regulations.

6. Refund of payment is made using the same method of payment that was used by the Customer in the original transaction, unless the Customer agrees to a different solution that does not involve any costs for the Customer.

7. The Seller shall not be obliged to reimburse the Customer for the additional cost of delivery of the Goods, if the Customer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller.

8. The Vendor and the Customer, in case of non-payment within the period indicated in paragraph 3, item 1), shall have the right to withdraw from the contract within 7 days from the discovery of nonpayment. The Seller shall send the Customer a statement of withdrawal from the contract on a durable medium

§ 8 Warranty;

1. The Goods are covered by the Seller's Warranty. The content of the warranty statement, which specifies the obligations of the guarantor and the rights of the Customer in case the Goods do not have the properties specified in the statement, is provided on the store's website.

2. The seller issues the warranty document to the customer along with the goods or sends it by e-mail,

3. Under the warranty, the Customer is entitled to claim the Goods using the rights under the warranty.

4. Exercise of rights under the warranty does not affect the Seller's liability under the warranty, and the right to exercise rights under the warranty applies independently of the rights under the warranty.

5. If the Consumer exercises his warranty rights, the time limit for the exercise of warranty rights is suspended from the date of notification of the defect to the Seller. The time limit continues to run from the date of the guarantor's refusal to perform its obligations under the guarantee or ineffective lapse for their performance.

§9 Complaints;

1. Complaints can be submitted in writing or electronically to the addresses indicated in paragraph 3, stating the reason for the complaint, the customer's request and the customer's contact information, or the bank account for any refund of the money.

2. The Seller will immediately inform the Customer about the resolution of the received warranty complaint by e-mail or by letter correspondence (on paper).

3. The seller, is obliged to respond to the consumer's complaint within 30 days of receipt. Failure to respond within the indicated period is equivalent to recognition of the complaint. The period indicated in the preceding sentence is reduced to 14 days for complaints referred to in § 7 paragraph 12.

4. Goods sent back under the complaint procedure should be sent to the address: Green Wallbox Sp. z o.o. 6c Przemysłowa Street, Zagnańsk 26-050

5. The seller will respond to the complaint within 14 days of receiving the product.

6. Refund of funds in connection with a warranty complaint will be made using the method of transfer to a bank account or by postal order, in accordance with the will of the Consumer.

§10 Out-of-court redress;

1. The consumer has the opportunity to use the following out-of-court means of handling complaints and claims:

A. application submission:

a) for settlement of the dispute to the permanent amicable consumer court operating at the Trade Inspection,

b) for the initiation of proceedings for out-of-court settlement of consumer disputes (ADR proceedings) to the Provincial Inspectorate of Trade Inspection whose data can be found at https://www.uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php

2. use of the assistance of the district or municipal consumer ombudsman, whose details can be found at https://www.uokik.gov.pl/pomoc.php

3. submit a complaint or inquiry to the European Consumer Center (ECC)

4. filing a complaint or through the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/,

5. The rules of access to the indicated procedures are available, in particular, on the websites of the institutions indicated in the first paragraph

§11 Withdrawal from the contract

1. A consumer may withdraw from a contract, including a sales contract, within 30 days without giving a reason.

2. The period for withdrawal from the contract begins from the taking of possession of the thing by the consumer or a third party other than the carrier designated by the consumer, and in the case of a contract:

A. which includes multiple goods , which are delivered separately, in batches or in parts - from taking possession of the last good, batch or part,

B. Which consists in the regular delivery of goods for a fixed period of time - from taking possession of the first one;

3. The Consumer may withdraw from the contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the contract it is sufficient for the Consumer to send the statement before the deadline.

4. The statement may be sent by traditional mail or electronically by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, the template of which is attached as Appendix No. 1 to these Regulations, but it is not mandatory.

5. Effects of withdrawal:

A. In the case of withdrawal from the Agreement concludedremotely, the Agreement is considered not concluded.

B. In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by the Consumer, including the costs of delivering the item, except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller.

C. The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.

D. The seller may withhold reimbursement until it receives the Goods back or until it is provided with proof of return, whichever event occurs first.

6. The consumer should send back the Goods to the address: Green Wallbox Sp. z o.o. ul. Przemysłowa 6c, Zagnańsk 26-050 immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Goods before the expiry of the 14-day period.

7. The Seller undertakes to collect the Goods at his expense when, due to their nature, it is not possible to send back the Goods in the usual way by mail, and at the same time the Goods were delivered to the Consumer to the place where he resided at the time of conclusion of the contract.

8. The consumer shall be liable only for the diminution in value of the Goods resulting from the use of the Goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the Goods.

9. Goods may be taken out of the original packaging and launch the product to the extent necessary to test its properties.

10. The right to withdraw from a contract concluded at a distance does not apply to the Consumer with respect to the Contract:

A. in which the object of performance is a non-refabricated item, manufactured to the Consumer's specifications or serving to meet his individualized needs,

B. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,

C. in which the object of performance is an item that is perishable or has a short shelf life,

D. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Agreement,

E. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiration of the deadline for withdrawal from the Contract,

F. in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things,

11. The provisions on the consumer in this paragraph shall apply to an individual who enters into a contract directly related to his business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject matter of his business activity,

§12 Free services;

1. The Seller provides customers with the following free services within the Store:

A. Establishing an account and maintaining it

B. providing a contact form,

2. To set up an account in the store, you need to fill out the Registration Form with the required data. Logging into the Account is done by providing the login and password established in the Registration Form.

3. The customer has the opportunity at any time to change the data provided in the registration form, as well as to track the status of orders.

4. To use the contact form, enter the desired content, check the mandatory required fields and send a message to the Seller. The Seller will respond promptly electronically by sending an email to the Customer or by telephone.

5. Both the Customer and the Vendor may terminate the contract for the provision of free electronic services at any time and without giving reasons, subject to the preservation of the rights acquired by the other party before the termination of the aforementioned contract and the provisions below.

6. A customer who has created an account terminates the contract for the provision of free electronic services by sending to the Vendor an appropriate declaration of intent, using any means of remote communication, allowing the Vendor to become acquainted with the customer's declaration of intent.

7. The Seller shall terminate the contract for the provision of free services by electronic means by sending to the Customer the appropriate statement of intent to the e-mail address provided by the Customer when creating an account.

§13 Processing of personal data

1. The administrator of Customers' personal data collected through the Online Store is the Seller.

2. Customers' personal data collected by the administrator through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes

3. The customer has the right to access and correct the content of his data.

4. Provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary for the conclusion of the Sales Agreement results in the inability to conclude the agreement.

5. Detailed rules for the processing of personal data are regulated in the Privacy Policy.

6. The Customer who is not a Consumer is obliged to inform the Seller of changes in his data, otherwise they are effective for delivery.

§14 Online store reviews

1. A customer of the Online Store has the opportunity to voluntarily and free of charge give an opinion on purchases made in the Online Store. The subject of the opinion can also be an assessment, a photo or a review of the purchased product in the Online Store.

2. The Seller, after purchases made in the Online Store, sends an email to the Customer with a request for an opinion and a link to an online form for giving an opinion - the online form allows you to answer the Seller's questions about your purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. In the absence of an opinion after receiving the first invitation to give an opinion, the Seller will resend the invitation.

3. An opinion can only be given by a customer who has made purchases from the Seller's Online Store.

4. The reviews submitted by the Customer are published by the Seller on the Online Store and the TrustMate.io business card.

5. Issuing an opinion may not be used by the Client for unlawful activities, in particular, for actions constituting an act of unfair competition against the Seller, or actions violating personal rights, intellectual property rights or other rights of the Seller or third parties.

6. An opinion can be issued only for the actual products purchased from the Seller's Online Store. It is prohibited to conclude fictitious/apparent sales contracts for the purpose of issuing an opinion. Also, the author of the opinion cannot be the Seller himself or his employees regardless of the basis of employment.

7. The issued opinion can be removed by its author at any time.

§15 Final provisions

1. The law applicable to sales contracts concluded on the basis of these Regulations for customers residing in the European Union is determined by Regulation (EC) No 593/2008 of the European

Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I) of 17 June 2008. (Official Journal of the EU.L No. 177, p. 6)

2. Judicial jurisdiction for cases arising under the non-tribal regulations is defined for clients domiciled in the European Union by Regulation (EU) No. 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (recast) of 12 December 2012. (Official Journal of the EU.L No. 351, p. 1)

3. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer, who is a Consumer, under the provisions of local common law. In the event of inconsistency between the Terms and Conditions and the provisions of commonly applicable law in the country of residence of the Consumer, these provisions shall apply.

4. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e.: changes in legislation, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Client about each change at least 7 days in advance.